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China logs nearly 1 million consumer complaints in H1, with AI services a growing concern_我的网站

A |     8月24日下午，国家主席习近平在北京人民大会堂同来华进行国事访问的约旦哈希姆王国国王阿卜杜拉二世举行会谈。    (ECNS) -- Consumer associations across China handled 985,928 complaints in the first half of 2026, down 1.01% from a year earlier. Of these, resolving 567,926 cases, helping consumers recover 447 million yuan ($66.2 million), the China Consumers Association said Wednesday.    Complaints involving AI customer service increased as businesses expanded its use in product inquiries, fee explanations, marketing and after-sales support. Consumers reported misleading promises, difficulty reaching human agents and inaccurate AI-generated information.    Secondhand trading platforms also remained a major source of disputes, with complaints involving counterfeit or refurbished goods, missing accessories and undisclosed defects.    Complaints about online lending and other consumer finance services remained high, particularly over automatic charges made without clear consent. Some consumers said they were repeatedly charged membership or value-added service fees they had not authorized.                        。         　　阿卜杜拉二世国王是今年中方接待的首位阿拉伯国家元首，此访也恰逢中约建立战略伙伴关系步入第二个十年的开局之年，两国元首在会晤中谈了哪些内容，为中约关系作出了怎样的新规划？跟随“大国外交最前线”的镜头，一起到现场看看吧！          　　总监制丨申勇          　　监制丨龚雪辉          　　策划丨史伟 王鹏飞 彭汉明          　　编导丨黄茜 杨紫童          　　摄像丨范学禹 范凯          　　海报丨陈括 【编辑:刘阳禾】。

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Published on:16:16:53